You can request deletion of your Accounting Ahead account and associated learning and community records.
Request deletion
You can also use the contact form and choose Privacy or data request. Keep the reference shown after submitting. This requests a review; it does not immediately erase your account. See the account FAQs for plain-language guidance.
1. Email hello@accountingahead.com.au from your registered account email, with the subject “Delete my account”.
2. Tell us whether you want the whole account deleted or particular records corrected or removed. Do not send your password, a sign-in code or a provider secret.
3. We will verify ownership, confirm the scope and explain any records that need to be retained. We aim to respond within 30 days and will tell you if more time is needed.
What happens to your information
An account-deletion request covers your profile, connected sign-in identities, saved study records, quiz history and associated community information. Records needed for legal obligations, unresolved reports or security may need to be retained; we will explain relevant exceptions. Restricted backup copies expire through backup rotation. We cannot erase copies of public posts that others have already made.
Browser measurement and linked activity
You do not need an account to manage measurement choices. Open Privacy preferences in the browser you used. Turning off visit history deletes that browser’s active detailed history and connection records and expires its visitor identifier. Turning off Google Analytics stops new Google measurement; it does not automatically erase data previously processed by Google.
If you opted in to member-profile linkage, account deletion also covers the associated member links and account-linked activity. Tell us if you need records from other devices reviewed. Anonymous grouped totals cannot be traced back to you for removal. Restricted backup copies expire through rotation; see the Privacy notice for retention limits.
How a verified request is carried out
The administrator can export your account records, clear your profile, reset study progress and bookmarks, erase quiz attempts, remove account-linked analytics, erase authored forum content or sent website messages, and close your account. Tell us which categories you want removed; we verify the requester and review the scope before acting.
Closing an account revokes website sign-in and removes credentials and uploaded images. An unlisted Deleted member placeholder and minimal relationship or moderation metadata may remain so other people’s replies and records are not broken. Erasing a sent message replaces its text for both participants; messages written by other people remain. Unresolved moderation matters are reviewed before affected records are erased. Anonymous totals, unlinked browser records and third-party copies cannot be erased by identifying your account alone. Backups expire through normal rotation.
Disconnect Google or Facebook only
Open Sign-in methods to disconnect a provider while keeping your study history. Before removing a provider, set up email sign-in and confirm your website password. Set up or reset your website password. You can also remove Accounting Ahead from your Google or Facebook connected apps. Removing that connection does not delete your Accounting Ahead account, and deleting your Accounting Ahead account does not delete your Google or Facebook account.
See our Privacy notice or Contact page for access, correction and complaint requests.